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reputation management Tag

Nov 28 2014

Top 4 Reasons Why You Should Care About Online Reviews

People are turning to the Internet before deciding which restaurant to go to or before purchasing a product. Long gone are the days where we just happen to purchase a new product solely on brand trust. Sites such as Yelp, Amazon, TripAdvisor, and Google+ are providing your customers with the ability to leave reviews for other customers. So word-of-mouth is still a powerful marketing tool that you should take advantage of.   1. Positive Reviews Encourage Customers’ Purchasing Decisions Offer incentives for your customers to leave positive reviews online and then take the...

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Oct 24 2014

9 Ways to Handle a Bad Review

We all know how difficult it is to run a business, and frankly, no business is perfect. But there are those who seem to be doing something right. Although these businesses may have a great reputation now, they did not start out on top.   What makes one company really stand apart from the rest? The level of service. Unfortunately, there are going to be areas of your service that some of your customers deem unsatisfactory or even poor. Nowadays, everyone gets a bad review on sites like Yelp, Amazon, or Google...

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